Broadband Fibre Optic Internet In Spain Packages From Just 19.99€

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300 Mbps / 600 Mbps broadband speed.

What No Website

What No Website

Saturday, 22 October 2022 07:11

Plex Streaming Media Service

Why subscribe lots of streaming media services when you only need one?

Netflix: 7.99€ a month
Amazon Prime Video: $14.99 a month
Disney+: $10.99 a month
Hulu: $8 a month
HBO Max: $15 a month

And the list goes on...

Our service contains movies, series and box sets all under one login and is constantly updated to provide you with the latest content.

Try it for a month and see for yourself.

Friday, 20 August 2021 06:29

Switching Accounts On Your IPTV Box

Follow the video below...

Friday, 20 August 2021 06:27

Testing The Speed Of Your IPTV Box

Follow the video below...

Friday, 20 August 2021 06:27

Installing Our Android Media Player

Follow the video below to install our media player for Android.

  • Visit: https://www.tenerifetelecom.com/tv
  • Click the button ""Download Our Android Player"
  • You'll be asked to install
  • Once installed you'll be asked for your user credentials
  • The player will then automatically update and install
Friday, 20 August 2021 06:22

Invoice Date & Payments

For fibre optic Internet & mobile services the invoice date is the 1st of the month. Payment normally comes out of your bank account a few days afterwards.

For rural 4G and UK TV services we invoice on the 14th of the month and the billing system requires payment by credit or debit card within 7 days of the invoice date to ensure continuation of services.

Friday, 20 August 2021 06:19

Using The Channel Guide

Scroll down to see the video explainer on how to use our media player channel guide...

Thursday, 19 August 2021 19:57

Using Our Media Player

Scroll down to see the video explainer on how to use our media player...

Thursday, 19 August 2021 19:57

Accessing Your Online Account

Sign your contracts, manage all your invoices, account and even add additional products right from the compfort of your mobile phone.

To get started simply download the MasMovil app or visit https://yosoymas.masmovil.es/ and click "No Puedes Entrar?". Then imsert the email address you used to signup with us (we can provide this if you forgot) and you will receive an email from MasMovil to access your account online.

Unfortunately it's only available in Spanish right now but if you need any help at all please feel free to get in touch with us.

Once you have done that sign in and then sign the contracts. Here's a video on how: https://youtu.be/k30MU4D2AcE

Any problems just get in touch.

Thursday, 19 August 2021 19:49

Support

We're always happy to help whenever we can.

In the first instance we would ask that you send us a WhatsApp, this way we can quickly ascertain if a support request is needed.

If a support request is necessary then please use our Support Request Page. You will have to create an account but once done you can login, create your support request and easily monitor the work being done to help you.

We also have a number of support articles available in our FAQs section that may be of help.

Thursday, 19 August 2021 19:47

Speed Test

If there are problems with the IPTV srevice or Internet connection that's the first thing we need to test.

With a device (phone/tablet etc) that is using our connection please visit http://speedtest.googlefiber.net and run a speed test.

Running a speed test directly from the player

To run a speed test from within the player itself just go back to the main manu where you see "Live TV, Guide, Movies" and click "Settings".

Click "Speed Test" and then "Begin Test". Send us the results of the test please.

Send us back the results of that test please.

Alternatively use the speed test feature we have below...

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Compare Our Broadband Packages:

  • Fibre 300

    Perfect for those that need a fast stable Internet.
    19.99/Month Speed: 300 Mbps 12 month contract Price after first 12 months: 29.99€ a month
  • Fibre 600

    If you need more speed then this is the package.
    19.99/Month Speed: 600 Mbps 12 month contract Price after first 3 months: 39.99€ a month
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Get In Touch

If you'd like one of our team to get in touch and discuss your needs please request a callback.

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Review Us

What Our Customers Think...

  • Everything We Need
    Geoff, Tenerife We got the TV & Internet package from Tenerife Telecom and are very happy.
  • Taking The Plunge
    Dave, Andalucia After years with Movistar we changed providers and should have done this years ago.
  • Happy Bunny
    Brian, Fuerteventura We saved 40 Euros a month just by switching, thanks for that!
  • Super Fast
    Sarah, Tenerife Thanks for getting my SIM card to me so fast, really appreciated.
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