Frequently Asked Questions

We will always try to provide you with the best possible viewing experience, whether you have a Broadband or a mobile connection.

there's a few elements to consider though when viewing live, HD or 4k TV. For example...

Internet Speed

You will need a speed of around 5 Mbps download (downstream) as this will allow the video stream to get to you without buffering (juddering). To test your speed it's actually quite simple. You can visit http://www.speedtest.net or http://speedtest.googlefiber.net/ (we find that the Google test gives more accurate results and if you're using your mobile phone doesn't ask that you install their app).

Number of Devices Connected

The number of devices you have connected to the Internet can significantly impact your connection speed. Typically we would suggest that you need around 5 mbps for each device connected. So, for example, if you have a TV, computer and 3 phones all using the Internet to get a stable connection to all 5 devices we would suggest that you need around 25 Mbps download speed. Obviously this can fluctuate but we find it's a good rule of thumb.

Device Being Used

We would never dictate to a client that they MUST use our equipment. You're welcome to use whatever device you like. We have clients watching TV on their phones, tablets, computers and of-course Smart TVs. However, considering that the videos we stream are of high definition quality we would always ercommend that any device you use has at least 4 GB RAM & 32 GB Flash Memory.

This isn't to say the programs or videos you watch will buffer on a smaller or lower memory device as we have SD (Standard Definition) versions of all our channels but to get the best viewing experience we recommend the above.

Installing our player is super simple.

For Android:

  1. Go to https://www.tenerifetelecom.com/tv/TTMS.apk
  2. Download the file
  3. Open file and install
  4. If required change settings to allow the installation of apps from unknown sources
  5. Once opened just insert your username and password

We'll send you the user credentials once the account has been created.

For Apple:

Go to the app store and download & install "supa legacy iptv".

Once installed provide us with the MAC address of the device (iPhone or iPad) and we can create an account for you on our servers.

As with any Internet and mobile communications provider billing can be a little complicated so hopefully this page will help make that easier to understand.

To port over a mobile number we need the ICCID (Integrated Circuit Card Identifier) number from the back of the SIM card.

For Android devices we use SIM Data Reader (ICCID - IMSI - MCC and More) which easily displays the ICCID for SIMs and even works on dual SIM phones.

To port over a landline number we simply need a copy of the 1st page of your current provider's bill with the number an dthe details of the bill payer.

Typically it will take around 7-10 days. At the moment it is taking between 1-3 days.

Taxes in the Canary Islands are lower than mainland Spain so if you would like to know the pricing for any specific product please get in touch with our team and we'll be happy to help.

No, all prices do not include IGIC.

Yes we can supply you with a new number but there is €20 connection charge. This charge will be added to your first bill.

Yes you can keep your existing number. We will guide you through the process.

Get In Touch

If you'd like one of our team to get in touch and discuss your needs please request a callback.

Request a Callback

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