If there are problems with the IPTV srevice or Internet connection that's the first thing we need to test.
With a device (phone/tablet etc) that is using our connection please visit http://speedtest.googlefiber.net and run a speed test.
Running a speed test directly from the player
To run a speed test from within the player itself just go back to the main manu where you see "Live TV, Guide, Movies" and click "Settings".
Click "Speed Test" and then "Begin Test". Send us the results of the test please.
Send us back the results of that test please.
Alternatively use the speed test feature we have below...