We're always happy to help whenever we can.
In the first instance we would ask that you send us a WhatsApp, this way we can quickly ascertain if a support request is needed.
If a support request is necessary then please use our Support Request Page. You will have to create an account but once done you can login, create your support request and easily monitor the work being done to help you.
We also have a number of support articles available in our FAQs section that may be of help.
We can now provide you with streaming media IPTV services to help keep you and your family entertained while on holiday or throughout the year if you're residents in Spain, the Canary or Balearic islands.
British TV available throughout Spain & the rest of the worl with our Android player.
Please note: If we supply the box we will support it for you and it will come preconfigured. If however you choose to use your own device we will always try and provide support but may be unable to.
(Includes TV Box, pre-installed channels and is ready to plug & play.)
Tenerife Telecom provide domestic & business broadband fiber optic Internet connections, mobile call & Internet packages and combined packages for UK ExPats living in Tenerife, the Canary Islands and throughout Spain.
In short, Tenerife Telecom can help you get the most from your communications providing a cradle to grave provision of communications services for you and your family or business.
You can choose from either 100 Mb or 600 Mb connection. Our broadband fiber connections also include a landline with unlimited local calls to mobiles and landlines.
We have a number of standard packages available to suit all needs and we can even create a customised package should you need it.
If you love to surf the world wide web and don't want to sign up to any contracts, this is perfect for you! No landline or cables needed. Plug and play!
Try it out for free, over 12,000 channels, all major sporting events and more.
SIM Cards & TV equipment delivered the same day in tenerife or within 48 hours for mainland Spain & other islands.
Compare our costs and see for yourself. No setup, installation or contract fees + lower monthly fees.
As a customer you'll already know how good our products are and how we have priced these products to help users in an ever increasingly competitive market. If you're not a customer it'll be clear simply by checking and comparing our prices how competitive we are.
We're the ONLY English speaking operator in Spain to offer these prices and that's why we feel confident that you can recommend us to a friend and earn some money for yourself simply by recommending us.
Our referral scheme is open to anyone that would like to recommend our products to a friend.
If you know anyone that would benefit from our products and would like to refer them to us simply get in touch, send us a WhatsApp and we'll take it from there.
All payouts are given within 1 month of the client connection going live.
We also provide a method for you to earn money reselling our IPTV service. Just send us a WhatsApp to find out more.
Sell our IPTV services and earn recurring revenue from clients as they renew each month/year !
Our broadband services are carried over the Movistar network so in effect we're providing Movistar in English.
If you're looking for Movistar speeds with service in English we can help. Our broadband services are 100 Mbps & 600 Mbps and cost far less than Movistar's equivalent.
We collect the following data:
You directly provide us with most of the data we collect. We collect data and process data when you:
We collect your data so that we can:
When we processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
We securely store your data on our servers located in the UK.
We will keep your data for the length of your contract for any services purchased or 5 years. Once this time period has expired, we will delete your data.
We would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other companies.
If you no longer wish to be contacted for marketing purposes, please click here.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email address located on our contact us page.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
There are a number of different types of cookies, however, our website uses:
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
|Product:||Calls Included:||Data Included:||Fiber Speed:||Price:|
|Surf 100||Unlimited Spanish landline & mobile||No mobile SIM included||100 Mbps||39€||Find Out More|
|Surf 600||Unlimited Spanish landline & mobile||No mobile SIM included||600 Mbps||49€||Find Out More|
|Surf Essential 100||Unlimited Spanish landline & mobile||30 GB||100 Mbps||49€||Find Out More|
|Surf Absolute 600||Unlimited Spanish landline & mobile||30 GB||600 Mbps||59€||Find Out More|
|Surf Shared 100 15||Unlimited Spanish landline & mobile||15 GB||100 Mbps||59€||Find Out More|
|Surf Shared 100 25||Unlimited Spanish landline & mobile||25 GB||100 Mbps||64€||Find Out More|
|Surf Shared 100 30||Unlimited Spanish landline & mobile||30 GB||100 Mbps||69€||Find Out More|
|Surf Shared 100 50||Unlimited Spanish landline & mobile||50 GB||100 Mbps||79€||Find Out More|
|Surf Shared 600 15||Unlimited Spanish landline & mobile||15 GB||600 Mbps||69€||Find Out More|
|Surf Shared 600 25||Unlimited Spanish landline & mobile||25 GB||600 Mbps||74€||Find Out More|
|Surf Shared 600 30||Unlimited Spanish landline & mobile||30 GB||600 Mbps||79€||Find Out More|
|Surf Shared 600 50||Unlimited Spanish landline & mobile||50 GB||600 Mbps||89€||Find Out More|
|Unlimited 4G||Unlimited Spanish landline & mobile||Unlimited GB||4G speeds||53.50€||Find Out More|
|300 GB SIM Only||No calls included||300 GB||4G speeds||42€||Find Out More|
|Mobi Surf 30||Unlimited Spanish landline & mobile||30 GB||11.70€||Find Out More|
|Mobi Surf 38||Unlimited Spanish landline & mobile||38 GB||15.70€||Find Out More|
|Mobi Surf 50||Unlimited Spanish landline & mobile||50 GB||19.90€||Find Out More|
|Mobi Surf 60||Unlimited Spanish landline & mobile||60 GB||21.90€||Find Out More|
|Mobi Surf 70||Unlimited Spanish landline & mobile||70 GB||24.90€||Find Out More|
|Mobi Local 2||150 mins Spanish landline & mobile||2 GB||7€||Find Out More|
|Mobi Local 3||200 mins Spanish landline & mobile||3 GB||8€||Find Out More|
|Mobi Local 9||Unlimited Spanish landline & mobile||9 GB||10€||Find Out More|
|Mobi Local 15||Unlimited Spanish landline & mobile||15 GB||15€||Find Out More|
|Mobi Local 30||Unlimited Spanish landline & mobile||30 GB||20€||Find Out More|
|Mobi Shared 15||Unlimited Spanish landline & mobile||15 GB||20€||Find Out More|
|Mobi Shared 25||Unlimited Spanish landline & mobile||25 GB||25€||Find Out More|
|Mobi Shared 30||Unlimited Spanish landline & mobile||30 GB||30€||Find Out More|
|Mobi Shared 50||Unlimited Spanish landline & mobile||50 GB||24€||Find Out More|
|Mobi International 3||Unlimited Spanish landline & mobile + 1,000 International minutes||3 GB||12€||Find Out More|
|Mobi International 7||Unlimited Spanish landline & mobile + 1,000 International minutes||7 GB||18€||Find Out More|
|Mobi International 15||Unlimited Spanish landline & mobile + 1,000 International minutes||15 GB||24€||Find Out More|
From time to time we will have special offers available and post those here and also on our social media pages such as facebook & Twitter.
We currently have mobile SIM packages available from just 7 Euros per month. This package also includes 150 minutes of calls to Spanish landline and mobile numbers.
Our Broadband packages start at just 39 Euros per month and include UK TV (50+ channels). If you pick one of our Broadband packages before the end of June
Catering for businesses small & large Tenerife Telecom helps you save money and stay connected.
We provide broadband Internet connections to small or large businesses and specialise in helping businesses with multiple locations stay connected and save money.
We can put together packages for you that save money on your current mobile offering too and can include international calls where needed for your business.
Contact us today for a FREE no obligation quotation on your business telecoms needs and let us help you save money.
Tenerife Telecom are committed to helping your business save money.
If you love to surf the world wide web and don't want to sign up to any contracts, this is perfect for you!
We can provide SIM cards for data usage with no contract required that you can easily put in any compatible device such as a MiFi router or mobile phone.
Simply select the package that's appropriate for your use and pay one monthly price so you can budget.
This service is perfect if you do not have fiber optic broadband coverage. It costs just slightly more than our standard broadband and provides much faster connections than currently available over ADSL.
Please note: You can cancel the line at any time, we just need 7 days notice.
Our 4G connections have no "Fair Use Policy" as it is truly unrestricted. However, the SIMs we provide are specifically for data usage ONLY and any chargeable calls made using the SIM will be invoiced to you.
All our seasonal on/off services come with a landline, included calls, a TV system and free to air UK TV.
There's no minimum term, you can have the connection for just a few months of the year and have it turned off while you are away.
Contact us today for more information.
You can choose from either 100 Mb or 600 Mb connection. Our fiber connections also include a landline with 1,000 minutes of calls to mobiles and landlines.
If you love to surf the world wide web then this is the perfect package for you! It also comes with a free landline number or you can keep your existing number.
With English sales, fixed price contracting and calls included it's easy to see why many customers choose this option.