Sign your contracts, manage all your invoices, account and even add additional products right from the compfort of your mobile phone.
To get started simply download the MasMovil app or visit https://yosoymas.masmovil.es/ and click "No Puedes Entrar?". Then imsert the email address you used to signup with us (we can provide this if you forgot) and you will receive an email from MasMovil to access your account online.
Unfortunately it's only available in Spanish right now but if you need any help at all please feel free to get in touch with us.
Any problems just get in touch.
If there are problems with the IPTV service or Internet connection that's the first thing we need to test.
With a device (phone/tablet etc) that is using our connection please visit http://speedtest.googlefiber.net and run a speed test.
Running a speed test directly from the player
To run a speed test from within the player itself just go back to the main manu where you see "Live TV, Guide, Movies" and click "Settings".
Click "Speed Test" and then "Begin Test". Send us the results of the test please.
Send us back the results of that test please.
Alternatively use the speed test feature we have below...
This is a battery powered pocket size router that's perfect for those that travel or only need WiFi.
An Overview Of The Router
The first thing is the lights on the router itself:
Battery:
The first light is for the battery, that is usually purple (full charge) or blue (OK but not fully charged) and red (needs to be charged).
Wi-Fi Signal:
If this is flashing it means nothing is connected and it's available to connect to. If it's a contstant blue this means that something is connected, usually your phone or another device that has been setup to connect.
4G Signal:
If this is red and flashing it means the router is connecting to the cell tower and "polling" (sending login details).
It should turn constant green once connected and you can connect a device to it and use the Internet.
Troubleshooting:
If the device's 4G signal continually flashes red and does not turn green this means it needs to be authorised to use the available 4G signal.
To do this use a phone (ideal) or any wireless device to connect to the router using wireless. It will likely say "Connected but no Internet" please force the phone to use this connection as we need to connect to the router and insert the SIM card's PIN number. The SSID is normally "Tenerife-Telecom-4G-xx" (xx = a number allocated to THAT router).
- Open a browser and put “192.168.0.1” into the address bar
- You'll be asked to insert the SIM Card's PIN
- Insert your SIM Card's PIN code
You'll also be asked to login to the router's admin page but you actually don't need to.
At this point the router's 4G signal will flash red a few more times and should turn green.
If it doesn't, just get in touch and we'll help.